Appointment diagnosis and treatment system of Yunnan Provincial Hospital of Traditional Chinese Medicine

In order to improve the quality of service, build a harmonious doctor-patient relationship, standardize the appointment of diagnosis and treatment services in our hospital, and promote the civilized and orderly treatment。The outpatient office comprehensively coordinates the outpatient appointment service of the hospital, implements the unified appointment number source pool management and the dynamic adjustment of the appointment number source。In line with the principle of openness and fairness, and in close cooperation with relevant departments, the appointment of diagnosis and treatment work is fully done, and this system is formulated。

一、Provide full appointment diagnosis and treatment services without holidays, suitable for new and return patients。

二、Expert outpatient service, special need outpatient service, specialist outpatient service and general outpatient service all adopt the real-name booking system, and the two chambers all adopt time-sharing booking. Patients can reasonably arrange the appointment time according to the medical demand and the actual situation of the appointment number source。

Iii. Spirit“Reservation priority”The principle of our hospital registration to make an appointment as the main registration, on duty registration as a supplement。Registration is made in real name,Patients should provide real and effective real-name identity information and documents for appointments and visits。The cancellation number must be one day before the appointment18:00pre-processing。Principle per30The total number of days of active cancellation and line withdrawal ≥3The second time, the two-dimensional code will be in this round30The online reservation function is suspended within the days。

Fourth, in order to facilitate the appointment of patients, the one-stop service desk in the outpatient hall handles the appointment consultation service。

Fifth, the hospital through the website, wechat public number and expert bulletin board and other ways to publicize expert outpatient information, appointment instructions, appointment process and appointment method。

6. Management requirements for visiting doctors

1.In order to ensure the orderly development of appointment services, outpatient doctors are strictly required to make visits and are not allowed to stop at will。

2.Those who need to stop for some reason should, in principle, apply to the outpatient office one week in advance before the system issues numbers (request to submit the suspension through the outpatient physician workstation)/Application for referral, and approved by the director of the department where the visiting physician is located)。If there is a special reason for discontinuation, at least the day before the discontinuation16:00Apply to the outpatient office before, the specific procedures are the same as before。

3.In principle, no stoppage is allowed on the day of the visit。If there are special circumstances that have to stop the treatment, the stopping doctor should inform the booking patient one by one, and get the understanding of the patient, and properly handle the relevant matters of the booking patient。

Seven, reservation number source management

1.No source pool in the morning6:30All ways are open to appointment at the same time, and the two chambers are implemented100%Make an appointment with the whole network。

2.Due to the limited resources of the appointment number, if you cannot see the doctor on time after the successful appointment, please no later than the day before the appointment18:00pre-cancel。

3.Principle per30The total number of days of active cancellation and line withdrawal ≥3The second time, the two-dimensional code will be in this round30The online reservation function is suspended within the days。

8. Establish a two-way referral patient reservation green channel to provide priority reservation service。

9. Long - and long-term appointment service for discharged patients and chronic disease patients。

10, do a good job of guidance and triage work, strengthen the training of staff's service ability, do a good job of appointment diagnosis and treatment consulting services, scientific and reasonable arrangement of triage work in each diagnosis and treatment department。

11. The hospital regularly updates the information of the outpatient diagnosis and treatment department, and announces the diagnosis and treatment information, the professional expertise and visiting time of medical personnel, the schedule of outpatient visiting doctors, and the procedure and method of booking medical treatment through the network and publicity column, so as to facilitate the choice of patients to make appointments and seek medical treatment

12. In case of appointment error caused by miscommunication in the appointment process, verify the situation, reassure patients, communicate with doctors, and arrange patients to see a doctor in a timely manner. If complaints or medical disputes arise, once implemented, it will be linked to the department's reward and punishment assessment system, or be implemented according to relevant hospital regulations。

13. The clinic Office is responsible for the interpretation of this system。